Terms and conditions

Terms and Conditions

1. Acceptance: By entering the premises or engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

2. Eligibility: Only individuals 19 years of age or older who are not under self-exclusion orders may participate in gaming activities at Chances Courtenay Casino.

3. Responsible Gaming:

   • We encourage responsible gambling practices.
   • If you feel that your gaming habits have become problematic, please contact our staff for assistance.
   • We maintain a Self-Exclusion Program to help control problem gaming; participants will be barred from the premises and marketing communications during designated periods.

4. Access: Individuals under 19 years old, those under self-exclusion orders, or anyone unable to legally enter Canada are not permitted access to our facilities or services.

5. Security Measures:

   • Chances Courtenay Casino is committed to maintaining secure financial transactions and personal data within the premises.
   • Our slot machines and electronic table games use Random Number Generator (RNG) technology that has been tested and certified by provincial authorities under BCLC oversight.

6. Customer Support: We provide immediate assistance through our on-site desk or telephone support during operating hours, with email and corporate contact forms available for non-urgent inquiries.

7. Links to Support Organizations: Guests are directed towards regional problem gambling services and national helplines through signage and brochures for free, confidential counseling resources.

8. Modification of Terms:

   • We reserve the right to modify these terms at any time.
   • Changes will be posted on our website or made available in-person; your continued participation after modification signifies acceptance of revised conditions.

9. Governing Law: These terms are governed by and construed in accordance with the laws of British Columbia, Canada, without regard to its conflict-of-laws principles.

10. Dispute Resolution:

    • Any disputes arising out of these Terms or related matters will be resolved through arbitration under BCLC regulations.
    • Parties agree to abide by decisions made during such proceedings.

11. Limitation of Liability: Chances Courtenay Casino is not liable for any losses, damages, or injuries resulting from gaming activities, except where applicable law mandates otherwise.

12. Intellectual Property Rights: The content and structure of this website are protected under copyright laws; unauthorized reproduction or use thereof constitutes a breach of these Terms.

13. Breach:

    • Failure to comply with any term may result in revocation of privileges, suspension, or permanent exclusion from our premises.
    • In the event of dispute or claim arising out of non-compliance, we reserve the right to take appropriate action as deemed necessary by BCLC regulations.

By entering Chances Courtenay Casino's facilities or participating in services offered, you acknowledge your consent to these Terms and Conditions.